I have rarely found such caring service -- and I can be a curmudgeon. I had a coolant leak which needed urgent attention and set up an appointment on a Sunday for the next morning. I never heard of a repair shop (representative Barry) that took the trouble to phone back on a Sunday, at dinner time, to confirm the appointment and say "don't worry." Even more gratifying was the next morning. Despite putting in time to look at my car, and diagnosing the problem (correctly) when I told David I may be covered under the VW warranty, he immediately said I should go to the dealership first -- and did not charge me a cent for the trouble they had already taken. Amazing good grace. If this is the way they do business EVERYBODY SHOULD HAVE THEIR CAR SERVICED AT HONEST-1. PS: The VW representative confirmed Honest-1's diagnosis and fixed my water pump under warranty. But for any other work, Honest-1 has secured my business for both my car, and my wife's.